Privacy Policy
Privacy PolicyLast updated: [Insert Date]The Resource Canvas (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website www.resourcecanvas.co.uk and when you purchase or access our courses.
1. Who We AreThe Resource Canvas is a UK-based organisation providing enterprise education, workshops, and online courses.For data protection purposes, The Resource Canvas is the Data Controller of your personal data.📧 Email: start@theresourcecanvas.com📍 Address: FLOK Co_Working Space, 20 - 26 Albert Rd, Middlesbrough TS1 1PR
2. What Information We CollectWhen you use our website or enrol in a course, we may collect the following information:Identity Data: name, email address, phone number.Account Data: username, password, and course enrolment history.Payment Data: payment details (processed securely by third-party providers – we do not store full card details).Course Interaction Data: enrolment details, progress tracking, completion records.Technical Data: IP address, browser type, device information, and website usage (via cookies and analytics).Marketing Preferences: choices you make about receiving newsletters or promotions.
3. How We Use Your DataWe use your personal data to:Process course bookings and payments.Provide access to online and in-person training.Send essential course information (e.g., login details, reminders, updates).Respond to enquiries and provide customer support.Improve our website, courses, and user experience.Send you marketing communications, only if you have given consent.Comply with our legal, tax, and regulatory obligations.
4. Legal Basis for ProcessingWe process your data under the following legal bases:Contract – to deliver the courses and services you purchase.Consent – when you opt in to receive marketing.Legal Obligation – to meet tax, accounting, or regulatory requirements.Legitimate Interests – to improve our services, manage our business, and protect against fraud.
5. Sharing Your DataWe never sell your personal data. We may share your data with:Payment providers (e.g., Stripe, PayPal) to process secure transactions.Learning management systems that host or deliver our courses.Email marketing platforms (e.g., Mailchimp) where you have opted in.Professional advisers (accountants, auditors, legal advisers).Regulators and law enforcement if legally required.
6. Data RetentionWe retain personal data only for as long as necessary:Customer and course records: up to 6 years (for legal and tax purposes).Marketing data: until you unsubscribe or withdraw consent.Website analytics: typically up to 26 months.
7. Your RightsUnder UK GDPR, you have the right to:Request access to your personal data.Correct any inaccuracies.Request erasure of your data (“right to be forgotten”).Restrict or object to processing in certain circumstances.Withdraw consent for marketing at any time.Data portability – request transfer of your data to another provider.To exercise your rights, contact us at start@theresourcecanvas.com.
8. Cookies & AnalyticsOur website uses cookies to improve your browsing experience and to track website usage. You can manage or disable cookies in your browser settings. For more details, please see our [Cookie Policy].
9. SecurityWe take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
10. Changes to this PolicyWe may update this Privacy Policy from time to time. Any changes will be published on this page, with the updated date shown at the top.
11. Contact UsIf you have questions about this Privacy Policy or how we handle your data, please contact us at:📧 start@theresourcecanvas.com📍 FLOK Co_Working Space, 20 - 26 Albert Rd, Middlesbrough TS1 1PR If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.