Refund Policy

Last updated: 25/08/2025

At The Resource Canvas, we want you to have a positive learning experience. This Refund Policy explains when you are entitled to a refund for purchases made on our website www.resourcecanvas.co.uk.

1. Digital Courses (Online Learning Content)

Once you purchase a digital course and access is granted, you no longer have the right to cancel or request a refund under the UK Consumer Contracts Regulations.
This is because digital content is exempt from the standard 14-day cancellation period once it has been accessed or downloaded.
If you change your mind before accessing the course, you may request a refund within 14 days of purchase.

2. Workshops, Coaching & Live Sessions

You may cancel your booking up to 24 hours before the session to receive a full refund or reschedule.
Cancellations made less than 24 hours before the session are non-refundable.
If we cancel or reschedule a workshop, coaching session, or live event, you will be offered either:
- A full refund, or
- A transfer to another session of your choice.

3. Faulty or Inaccessible Products

If you experience technical issues that prevent you from accessing a course or resource, please contact us at start@theresourcecanvas.com. If we are unable to resolve the issue, you may be entitled to a refund.

4. How to Request a Refund

To request a refund, please contact us with:

Your full name
Email address used for purchase
Order number / receipt
Course or session purchased

📧 start@theresourcecanvas.com

Refunds will be processed to your original payment method within 7–10 working days.

5. Exceptions

Refunds will not be issued in the following cases:

You have accessed or downloaded digital course content.
You fail to attend a booked live session or workshop without giving notice.
You attempt to request a refund outside the policy timeframes.

6. Contact Us

If you have questions about this Refund Policy, please get in touch:

📧 start@theresourcecanvas.com
📍FLOK 20 - 26 Albert Rd, Middlesbrough TS1 1PR